FAQ
General
How can I contact your customer support team?
We’re always here to help and happy to assist you! The quickest way to reach us is through WhatsApp at +49 1573 5200710, where we usually respond within just a few minutes. Prefer email? Feel free to write to us at info@luxurysteals.de - we’ll get back to you as quickly as possible. Your satisfaction is our priority!
Are the bags on your website authentic?
Yes, authenticity is our top priority. Every bag undergoes a meticulous multi-step authentication process, where experts carefully examine materials, stitching, hardware, and serial numbers. We also work with trusted sources and experienced specialists to ensure the highest standards.
Your trust matters deeply to us. That’s why we’re committed to providing you with only genuine, high-quality luxury pieces that you can shop with confidence and peace of mind.
How do you determine the condition of the bags?
We take great care in evaluating the condition of every item we offer. Our experts thoroughly inspect each bag, jacket, and accessory, paying close attention to details like leather quality, hardware, stitching, and overall appearance. We make sure every piece meets our high standards for excellent condition.
In the rare case that we list an exceptionally affordable item with noticeable imperfections, we make sure to highlight this clearly in the description. Transparency and quality are our priorities, so you can shop with confidence knowing exactly what to expect.
What brands do you carry on your website?
We’re proud to offer a carefully curated selection of the world’s most coveted luxury designer brands. From timeless icons like Prada, Louis Vuitton, and Gucci to the elegance of Hermès, Chanel, and Celine—you’ll find a variety of high-end names to explore. And that’s just the beginning! Our collection is always evolving to bring you even more of the luxury you love.
Payment
We want to make your shopping experience as smooth as possible. That’s why we offer a variety of secure payment options, including credit cards, bank transfers, Klarna, PayPal, and Apple Pay. Choose the method that’s most convenient for you and shop with ease.
Is my personal and payment information secure on your website?
We take the security and privacy of your information seriously. Our website employs industry-standard security measures to protect your personal and payment data. We utilize secure encryption technology, follow best practices, and do not store your payment information. Your trust and privacy are important to us.
How do I care for my luxury second-hand bag?
Caring for your luxury second-hand bag is key to preserving its beauty and extending its life. We recommend following the brand-specific care instructions and considering the material of your bag. A few general tips: store it in a dust bag when not in use, keep it away from direct sunlight and moisture, and clean it with the right products for its materials. With the right care, your bag will continue to shine for years to come.